#Mendeley desktop not signing in how to
#Mendeley desktop not signing in install
#Mendeley desktop not signing in update
#Mendeley desktop not signing in full
#Mendeley desktop not signing in software

Then, under the 'Privacy' tab, either set the 'History' drop down option to 'Use custom settings for history' tick 'Accept Third Party Cookies'. Then, under 'Cookies' click 'Manage exceptions.' and allow, then click 'Done'.Ĭlick the Menu button at the top right and click 'Options'. Click 'Show Advanced Settings' at the bottom of the page, then click 'Content Settings.' under 'Privacy'. Follow the steps below to resolve this issue:Ĭlick 'Customise' (three black lines on the top right of the screen), and then 'Settings'.

Sometimes there is a conflict with your browser's security settings and the plugin. In Chrome and Firefox the plugin appears in the upper right corner of your browser, while for Safari and Edge users, the Mendeley plugin shows up in the bookmarks or favorites bar.Įxample of Chrome Plugin Browser Security Conflicts

#Mendeley desktop not signing in install

To install the plugin from the Mendeley app click Tools > Install Web Importer.ĭepending on which browser you use the importer will be in a different location but regardless of the browser it will function the same.

#Mendeley desktop not signing in full

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.Mendeley also provides a Web Importer tool which allows you to import citations, and sometimes the full text article, directly from your browser in to your library. If an Answer is helpful, please click 'Accept Answer' and upvote it. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

#Mendeley desktop not signing in software

Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. The sites are not controlled by Microsoft. Note: Microsoft is providing the information as a convenience to you. Then make sure the operating system meets theīesides, I think your issue is more related to the third-party plugin, it is recommended to post on the How do I fully uninstall the Word Plugin?” to uninstall them completely. How can I fully remove Mendeley Desktop from my machine?” and “ I have attempted restarting, re-installing Mendeley, etc.

#Mendeley desktop not signing in update

Thank you! office-addins-dev office-word-itpro update your Office to the latest version to check this issue.

#Mendeley desktop not signing in how to

I have no clue how to fix this bug and would be very grateful for any assistance or pointers here. I'm incredibly frustrated and have been unable to do my research without a citation manager. When I google the error code 6, I get this page: but I am unable to solve the issue (or really understand what the issue is) from this. There is a greyed out option for 'debug' which in the past I've occasionally been able to click but it opens what seems to be a weird program (again with the older user interface) with what seems to be programming language. If I click 'help' it takes me to this generic page: Īnd if I click 'End' nothing appears to happen. Further, if I click on 'insert citation' from the Wizdom.ai toolbar an error message pops up with the title bar 'Visual Basic for Applications' and says 'Run-time error '6': Overflow' (this pop up has a different, much older appearing user interface than the rest of my computer/Word popups) and the only options are to click 'help' or 'end'. The wizdom.ai Toolbar is always present under 'Add-Ins' (and when I re-install Mendeley, the Mendeley toolbar appears below the wizdom.ai Toolbar). When you click the account you wish to use, your browser will open a new tab to sign your selected account into Mendeley on your web browser. under this menu it says 'checked items are currently loaded') however, it is automatically loaded (and checked again) whenever I open Word). under 'Tools' -> 'Templates and Add-Ins' it is listed as 'wisdom.ai.dotm' under 'Global Templates and Add-Ins' despite uninstalling, deleting, and removing anything related from my computer. Wizdom.ai was useless and I subsequently tried to delete it but have never been successful in fully deleting it (ie. I previously installed the wizdom.ai Microsoft Word plugin by Colwiz on my MacBook and the issues seem to have started around that time and I suspect this app may be the cause of the issue (but I am in medicine and definitely not an IT person). and have not been able to fix this issue.

The error message 'Mendeley Word Plugin Problem: Bad file name or number ( 52) in MendeleyPlugin' frequently pops up now however, there are no useful solutions to my issue on the Mendeley support page. I just purchased a new MacBook Air however, this issue still exists. I previously used the Mendeley desktop app and Word Plugin for all of my research/referencing needs without issues however, I have recently been completely unable to insert citations in word documents.